Privacy Policy

1. Who this policy is about

This policy applies to Matt’s Mobile Detail and Pressure Cleaning Services, operated by Matthew Rotherham as ROTHERHAM, MATTHEW, ABN 39 981 691 073, based in Whyalla, South Australia. Contact: 0457 419 039 or the quote form on this website.

Dependencies: confirm final business email, address/service-area disclosure and actual website providers before publication.

2. Information collected

The website may collect information a visitor chooses to provide through the quote form, including name, email, phone, service requested, location, description of the job, condition/details, preferred timing, recurring-work preference and uploaded photographs.

The website may also collect technical information such as IP address, browser/device information, pages viewed, referring source and approximate usage information if analytics, hosting or security tools collect it.

Dependencies: confirm exact form fields, maximum/accepted file types, whether uploads are enabled at launch, hosting logs, analytics and security tooling.

3. Why information is used

Information may be used to:

• respond to enquiries and request further details;
• assess a job, arrange an inspection or prepare a quote;
• communicate about accepted work, timing, payment or follow-up;
• protect the website and prevent spam or misuse;
• improve the website and understand general usage where analytics are enabled;
• meet legal, accounting, insurance or dispute-resolution requirements;
• send marketing only where lawful permission or another lawful basis exists.

Matt does not currently have an approved bulk-marketing system or marketing-permission wording. Marketing use is [TBC] and must not be enabled by implication.

4. Photos and customer information

Uploaded photos are used to assess the enquiry and may be retained with the enquiry record. Customers should avoid uploading information that is not needed. Photos will not be used as public before-and-after or marketing material without separate permission where appropriate.

Dependencies: confirm retention period, deletion process, access controls and the actual form/storage provider.

5. Disclosure and service providers

Information may be accessible to providers that host the website, process the form, deliver email, provide spam/security protection, provide analytics, or support the business’s IT systems. The provider list, countries of storage/access and contractual arrangements are [TBC] until the build is selected and configured.

No provider, tool, map, analytics platform, advertising pixel, CRM, booking system or payment service should be named here unless it is actually used on the live site.

6. Cookies and analytics

The website may use essential technologies needed for operation, security, form delivery and preferences. Analytics or marketing cookies will be used only if selected, configured and disclosed appropriately.

Dependencies: identify every cookie/SDK, purpose, provider, duration, whether consent is required, and whether a consent-management tool is needed. Do not publish a generic cookie claim that does not match the build.

7. Email, phone and Messenger

When a visitor calls, emails, sends an SMS or contacts the approved Facebook/Messenger page, that platform may process information under its own terms and privacy policy. Matt also handles the enquiry for quoting and customer-service purposes.

Dependencies: confirm final social URL, business email, mailbox access/retention and whether SMS/Messenger are promoted on the site.

8. Security

Reasonable practical steps should be used to protect enquiry information, including access controls and secure platform configuration. No online transmission or storage method is completely risk-free.

Dependencies: confirm who has access, where records are stored, backup arrangements, breach-response process and any Australian Privacy Act obligations that apply.

9. Retention

Information should be kept only for as long as reasonably needed for the purpose collected, customer/service records, legal obligations, insurance, accounting or dispute handling, then securely deleted or de-identified where practicable.

[TBC — set actual retention periods for enquiries, quotes, customer records, uploaded images and marketing permissions.]

10. Access, correction and questions

A person may contact Matt to ask what personal information is held about them, request correction, or ask a privacy question. Requests should be made by phone on 0457 419 039 or through the quote form on this website.

Dependencies: confirm identity-verification process, response timeframe, complaint escalation and whether a privacy officer/contact distinct from Matt exists.

11. Overseas disclosure

Some website, email, hosting, analytics, security or social providers may store or process information outside Australia.

[TBC — identify actual providers and countries before publication.]

12. Children and sensitive information

The website is not intended to collect sensitive information or information about children. Visitors should not submit unnecessary sensitive information through the quote form.

Dependencies: confirm whether any service context makes this statement unsuitable and obtain legal review where needed.

13. Changes

This policy may be updated when the website, services, providers or information practices change. The current version and last-updated date will be shown on this page.

14. Contact and version

Last updated: 20 September 2026 — working draft.

Contact: Matt’s Mobile Detail and Pressure Cleaning Services, 0457 419 039.